Refund policy

Last updated: January 29, 2026

This Return & Refund Policy applies to customers located in the United States and is designed to ensure a transparent and fair shopping experience with Cavessora. By placing an order on our website, you agree to the terms outlined below.

Returns

Cavessora accepts returns for both defective and non-defective products. To be eligible for a return, items must be new, unused, and in their original condition. All return requests must be initiated within 30 days from the date of delivery.

All returns are handled by mail. To begin a return, customers must first contact our customer service team at info@cavessora.com. Once your return request is reviewed and approved, you will receive a return shipping label that can be downloaded and printed.

Cavessora covers the full cost of return shipping, and there are no restocking fees applied to any approved returns.

Exchanges

Exchanges are accepted within the same 30-day return window. Exchange requests must also be submitted by contacting our customer service team before returning the item. Products eligible for exchange must meet the same condition requirements as returns, meaning they must be new and unused.

Refunds

Once your returned item is received and inspected, your refund will be processed within 15 business days. Refunds are issued using your original payment method, and all refunds are processed in USD (United States Dollar).

You will receive a confirmation email once your refund has been successfully completed.

Please note that if your original payment was made in a currency other than USD, your financial institution may apply exchange rates or additional fees. These charges are determined by your payment provider and are outside of Cavessora’s control.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, our team is here to assist you.

Store Name: Cavessora
Email: info@cavessora.com
Address: 19745 Colima Road, Rowland Heights, CA 91748, United States
Operating Hours: Monday–Saturday, 10:00 AM – 8:00 PM (GMT-8)

Contact Us
Feel free to reach out at any time. Our team usually replies within two business days.