Refund policy
This Return & Refund Policy applies to Cavessora orders in the United States. We provide clear return, exchange, cancellation, and refund information so you know what to expect before and after making a purchase.
Returns
You may submit a return request within 30 days from the date of delivery.
To request a return:
- Email info@cavessora.com and request a return.
- Cavessora will review your request.
- If the return is approved, we will provide the applicable return instructions.
- Follow the approved instructions and send the item to the return destination specified as part of that process.
- Once the returned item is received, it will be inspected.
- If the return satisfies the applicable requirements, the refund will be processed according to the terms below.
Return shipping is free for approved returns. No restocking fee applies.
Do not send an item back before receiving approval and return instructions.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@cavessora.com before sending any item back. We will review the request and, if approved, provide the applicable exchange and return instructions.
Return shipping is free for approved exchanges, and no restocking fee applies.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact us at info@cavessora.com with your order details.
We will review the issue and provide the applicable instructions. Please do not send an item to the Operating Address or any other location unless you have first received approved return instructions from Cavessora.
Inspection
After an approved returned item is received, please allow 1–3 business days after receipt for inspection.
Refunds
Following inspection and approval, Cavessora will process the applicable refund within 10 business days.
Refunds are issued to the original payment method.
Cavessora transactions are conducted in USD.
The refund-processing period stated above refers to Cavessora's processing of an approved refund.
Cancellations
Order cancellation is available before shipment.
If you would like to request a cancellation, contact info@cavessora.com as soon as possible. An order that has already shipped can no longer be canceled and should instead follow the applicable return process.
Return Shipping Costs
Approved returns and exchanges include free return shipping.
Customers should first obtain approval and follow the return instructions provided by Cavessora. Because a Return Address has not been designated as part of our general policy, do not independently send products to our Operating Address.
Restocking Fees
Cavessora does not charge a restocking fee.
Contact & Business Information
Store Name: Cavessora
Operating Address: 19745 Colima Road, Rowland Heights, CA 91748, United States
Contact Email: info@cavessora.com
Operating Hours: 10:00 AM–6:00 PM (GMT-8)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
The address listed above is Cavessora's Operating Address for business identification and transparency. It is not designated as Cavessora's general Return Address.
For a return or exchange, contact us first and follow the return destination and instructions supplied as part of your approved request.